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Best for ID theft insurance and customer support
Top-rated identity theft protection service
Provides up to $3 million in coverage
Multiple monitoring features including dark web, home title, and social media monitoring
Customer support experience is lacking
Best for families
Lots of features
Easy-to-use dashboard
Dicey privacy policy
The rise in identity theft is affecting people of all ages. According to a study by Carnegie Mellon University’s CyLab, children are 51 times more likely to be victims of identity theft than adults.[1] And cybersecurity company Comparitech revealed that fraud losses more than doubled between those aged 60 to 69 and those aged 80 and up. The median loss for 60 to 69-year-olds was $426, while the median loss for 70 to 79-year-olds was $635.[2]
If you’re considering identity theft protection, we can help. We compared Norton LifeLock and IdentityForce — two of the best identity theft protection services available — to help you make an informed decision when it comes to protecting your household's identity and credit. Read on as we unveil these providers’ features, pricing plans, identity theft insurance coverage, and more.
At first glance, LifeLock and IdentityForce are on equal footing in terms of the features they offer. LifeLock has the best customer support experience and insurance against identity theft (up to $3 million), while IdentityForce has ideal family plans.
 Norton LifeLock |
 IdentityForce |
|
| Price | $7.50–$38.99/mo for first yr | $17.95–$23.95/mo |
| Identity theft insurance | Up to $1.05 million through $3 million, depending on plan | Up to $1 million |
| Credit monitoring | ||
| 3-bureau credit reports | ||
| Credit score | ||
| Identity recovery | ||
| Dark web alerts | ||
| Social media account alerts | ||
| Get LifeLock | Get IdentityForce |
If you're choosing between LifeLock and IdentityForce, cost and coverage might be your deciding factors. LifeLock is lighter on the pocket, with plans ranging from $7.50–$38.99/mo for first yr, while IdentityForce’s plans hover between $17.95–$23.95/mo.
LifeLock takes the lead in identity theft insurance, boasting up to $3 million in coverage per adult and $1.05 million per child with its Ultimate Plus plan, outshining IdentityForce's maximum $1 million coverage for all plans.
IdentityForce and LifeLock provide a range of features to help protect their customers' identities. Both offer three-bureau credit monitoring, dark web and social media identity monitoring, credit card activity alerts, U.S.-based identity restoration specialists, child protection services, and more.
IdentityForce provides comprehensive monitoring services, a VPN, two-factor authentication (2FA), and credit report fraud assistance. In contrast, Norton LifeLock offers home title monitoring, bank account and phone takeover protection, utility fraud prevention, and file-sharing networks.
| LifeLock Best Pricing
|
IdentityForce | |
| Monthly price range | $7.50–$38.99/mo for first yr | $17.95–$23.95/mo |
| Yearly price range | $99.48–$491.88/yr for first yr | $179.50–$239.50/yr |
| Best value plan | LifeLock Standard Individual for $7.50/mo for first yr | UltraSecure+Credit for $23.95/mo |
| Identity theft insurance | Up to $3 million | Up to $1 million |
| Get LifeLock | Get IdentityForce |
LifeLock offers individual, family (two adults), and family (two adults + five kids) plans for its Standard, Advantage, and Ultimate Plus options. Each option allows annual or monthly payments. Its multi-tiered plan options for various use cases can come in handy for different sizes of households.
Every package includes features like surveillance for identity theft, instant notifications regarding potential identity threats, and identity recovery services if need be. However, you should remember that all the plans go up in price after the first year.
If you're struggling to choose the right package, you can take advantage of LifeLock's 30-day free trial offer. LifeLock offers a 60-day money-back guarantee if you opt for an annual plan. Remember, your payment details are needed for the trial, so if you're not fully satisfied, cancel within 30 days.
IdentityTheft offers two protection plans for individuals and families: UltraSecure and UltraSecure+Credit.
The UltraSecure individual plan currently costs $23.95/mo, while the UltraSecure+Credit individual plan currently costs $179.50/yr. IdentityForce also offers UltraSecure and UltraSecure+Credit family plans, which come with ChildWatch, an award-winning child identity theft protection feature.
Unfortunately, no free IdentityForce plans are available. The UltraSecure and UltraSecure+Credit plans offer a 30-day trial period, but you’ll need to provide your payment details. Just be mindful to discontinue the service before the trial expires, or else charges will apply.
| Feature | LifeLock | IdentityForce Best Features
|
| Credit monitoring | ||
| Financial activity alerts | ||
| 3-bureau credit reports | Yes — Experian, TransUnion, Equifax | Yes — Experian, TransUnion, Equifax |
| Credit score | ||
| FICO score | ||
| Credit lock and freeze | ||
| Identity recovery | ||
| Dark web alerts | ||
| Social media account alerts | ||
| Social Security Number monitoring | ||
| Home title monitoring | ||
| Address change alerts | ||
| Get LifeLock | Get IdentityForce |
LifeLock and IdentityForce have many features that can protect you and your family from identity theft crimes. They both monitor a variety of information about you, alert you of suspicious activity, and provide identity restoration services. Additionally, both offer child identity theft protection as an optional add-on.
LifeLock monitors for the following:
LifeLock also sends alerts on suspicious activity related to:
LifeLock’s child identity theft protection features are also offered with its family plans, such as:
IdentityForce also offers identity monitoring, alerts, and child ID protection. IdentityForce monitors for the following:
IdentityForce also provides alerts for:
Finally, IdentityForce offers a 30-day trial for its child identity theft protection service ChildWatch, which includes these features:
Regarding safety, IdentityForce and LifeLock allow you to enable two-factor authentication (2FA) with your account. IdentityForce encrypts sensitive personally identifiable information (PII) with 256-bit AES encryption. LifeLock’s customer support also informed us that its website is secure with 256-bit AES bank-grade encryption when we inquired about their encryption.
IdentityForce and LifeLock both collect PII data, such as:
Moreover, LifeLock has partnered with BugCrowd so that anyone can report any security vulnerabilities they find. IdentityForce also enhances security by complying with Massachusetts' data privacy and breach notification laws, such as the Payment Card Industry Data Security Standards (PCI-DSS), Sarbanes-Oxley Act (SOX), and the Statement on Standards for Attestation Engagements (SSAE) 16.
| LifeLock | IdentityForce | |
| Two-factor authentication | ||
| Multi-factor authentication | ||
| Collects data | ||
| Shares data with third parties | ||
| Get LifeLock | Get IdentityForce |
| Platform | LifeLock | IdentityForce |
| Windows | ||
| macOS | ||
| Android | ||
| iOS | ||
| Details | Get LifeLock | Get IdentityForce |
Both IdentityForce and LifeLock are compatible across multiple operating systems and mobile devices. They can be used on Windows, macOS, Android, and iOS operating systems. This makes it easy for anyone, especially large families, to use these services on their devices. We especially liked that LifeLock allows you to use its services on an unlimited number of devices with its Ultimate Plus plan, making it a go-to option for large households and families.
| LifeLock Best Support |
IdentityForce | |
| 24/7 live chat | ||
| Phone | ||
| Support forums | ||
| Online guides |
With customer service, LifeLock is superior to IdentityForce because it offers 24/7 live chat and phone support. You can also contact them by fax or snail mail. LifeLock’s live chat feature has short wait times — less than a minute when we tested it—and will connect you with an agent if the bot cannot answer your question.
On the other hand, IdentityForce does not offer 24/7 live chat support, and when it’s not available, you can fill out a form with your email address and questions and await a reply. When IdentityForce’s “live chat” feature is available, it automatically connects you to a bot rather than a human. If you're aiming to chat with a real person, you'll have to call during its standard work hours from 8 a.m. until 5:30 p.m. EST on weekdays, which was rather disappointing.
LifeLock can help protect your identity by monitoring your identity and information and alerting you to suspicious activity. Additionally, its identity theft recovery experts can help take care of any issues if your identity has been stolen and you’ve suffered from identity theft losses. Remember, although it helps protect against identity theft fraud, there is no silver bullet solution to completely avoiding identity theft crimes.
IdentityForce has a long-standing reputation in the identity protection industry as a product of one of the big credit bureaus, TransUnion. Although IdentityForce is a dependable service, its privacy policy indicates that it collects your data and may share it with third parties. It is important to carefully consider if IdentityForce meets your requirements based on your comfort level before making any decisions.
Although LifeLock has plenty of benefits for preventing identity theft, it can be more expensive than some of Norton LifeLock's competitors. Secondly, its pricing plans can be very confusing to decipher and decide which one to choose.
IdentityForce’s customer service was subpar. Its live chat support was hardly available and utilized a chatbot rather than a live human; if not available, it directed you to fill out a form with your email address and questions until you received a response. Customer service is available during limited hours Monday through Friday via phone.
In our opinion, Norton LifeLock is the winner here. Although IdentityForce offers various types of ID and financial monitoring, LifeLock seemed to bring more to the table. Its Ultimate Plus plan comes with comprehensive features, including up to $3 million in identity theft protection, home title monitoring, 24/7 identity theft recovery services, and live chat support with a human. It also has a competitive pricing structure, making LifeLock a more compelling choice for individuals seeking ID theft protection at an affordable price.
Top-rated identity theft protection service
Provides up to $3 million in coverage
Multiple monitoring features including dark web, home title, and social media monitoring
Customer support experience is lacking
